Subject to Change: Creating Great Products and Services for an Uncertain World

(Guest Review by David Sherwin) Underwhelmed. We’ve all had this reaction when encountering a product or service that just didn’t cut it. Take, for example, the alarm clock next to my bed. There are two alarm switches side by side: one for me, and one for my wife. Invariably, every morning I hit the wrong switch and the alarm keeps sounding. By the time I’ve shut the thing down, my wife is wide awake. And she goes to work two hours after me… I kept thinking about my...

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Share Your Design Book Disappointments

Most of the book reviews on the DRB so far have been very positive. The simple reason is that it’s more pleasant to seek out and review books that I think I’m going to like than to wade through a pile of stinkers. But, once in a while, you hear about a book and buy it ‘blind’ – or even buy it on impulse in a bookshop – and it turns out to be a real disappointment. Scanning my bookshelf, the one that stuck out for me is Experience Design by Nathan Shedroff. I feel...

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